While last year, retail workers and cashiers were in high demand, customer service is now more important than ever for businesses. Consumers have plentiful options — online and off — and if they have just a single bad experience with a brand, they’re likely to go elsewhere. This is why job seekers with customer service and administrative support skills will have no difficulty finding a job in 2022.

Scheduling is a new role added to this year’s list due to the need for businesses to address safety and wellness factors. Companies need to adhere to health regulations and ensure that their work environment is safe and they’re turning to intelligent scheduling software and other solutions to ensure an even, distanced flow of people while also serving everyone.

“Initially, organizations were focused on making sure their workforce had the technology and security they needed to remain operational, now the focus is on the long-term need to push sales, provide best in class customer service, provide a safe environment for their employees and customers and effectively manage their budgets. As a result, customer service representatives, salespeople, scheduling and budgeting specialists and accounting positions will be among the most sought-after professionals in the years ahead,” Poulin adds. “From an employee perspective, this provides Canadians with the opportunity to level up, refine and repurpose skills that they may have used in previous roles.”

Work from home no longer an optional perk: The top 10 remote work roles
Canadians have now adapted to and expect certain flexibility from their employers. For some, working from home has become their permanent reality, while others have adopted a more hybrid approach of going into their place of work a few days a week and working from home the rest.

“Before the COVID-19 pandemic, remote work and flexible hybrid approaches tended to be perks employers included to sweeten job offers or make up for salaries that didn’t quite compete in the market. But the pandemic changed how everyone looks at remote jobs,” says Poulin. “We’ve seen that companies can make these environments work. During the pandemic, businesses poured resources into developing processes and systems to enable and enhance remote work. Workers and business leaders alike want the ability to work from home to stay in some capacity.”

For jobseekers who want to continue working from the comfort and safety of home, the top 10 remote work roles to look for in 2022 demand a range of different skill sets, from sales and marketing to software development, call centre representatives, IT and administrative support, project management and accounting.

The top 10 remote work roles in 2022: